How do I make a return?

Please contact the Optical purchase location for details

What is the product warranty?

Please contact the Optical purchase location for details

What do I need to make a purchase?

A copy of your Prescription (Rx), Your Pupil Distance (PD), and a valid credit card.

How long will it take to ship my order?

Contact lenses

Your wait time depends on your lens type. Some products — including toric/astigmatism, RGP, and multifocal lenses are custom orders through the manufacturer. Production times are listed on product
pages under the heading “Availability”.

Once your contact lenses are in stock, they should be shipped within 1–2 business days and will arrive within the time estimate provided by your chosen shipping method.

Ground shipping through Canada Post takes 1–2 business days for delivery.

Prescription glasses

Production times for prescription lenses can vary from 2–10 business days depending on the intricacy of the prescription and the type of lens required. Once your lenses have been crafted and mounted into the frame, they will be shipped to you through Canada post unless otherwise specified.

Ground shipping through Canada Post takes 1–2 business days for delivery, except in remote areas.

Non-prescription sunglasses

Non-prescription sunglasses will ship within 1–2 business days of your order being placed, provided there are no prescription products in your order. They will be shipped to you through Canada post unless otherwise specified.
Ground shipping through Canada Post takes 1–2 business days for delivery, except in remote areas.

How do I track my order and shipment?

You can always log into My Account to get up-to-date order and shipment information. Learn more

When your order ships, you will also be sent an email confirmation which includes a Canada Post Tracking Number. You can find instructions for how to track your order online on the Canada Post website.

Will I be charged duties and taxes?

In North America, prescription products — including prescription glasses, prescription sunglasses, and contact lenses — do not incur sales tax at the point of purchase. Non-prescription products will incur the usual rate of tax for your region.

My Account

What is My Account?

My Account is your central hub for order and prescription information — ensuring fast and easy checkout and delivery.
We recommend signing in as soon as you visit our site to save your favourites, and quickly access your saved prescriptions, payment, and shipping information.

What are the benefits of My Account?

Access and manage the following with My Account:
 Track your Shipment(s)
 See your Order History
 Print Receipts, Learn how.
 Save your Favourites
 Access your Personal Profile (update & change your password)
 Review your securely stored Address & Payment Information
 Manage your prescriptions
and more — all by logging in at the start

You can also set up automatic contact lens refills and refer your friends.

How do I print my receipts?

1. Log into your My Account
2. Click on Order History
3. Select “View all orders”
4. Click “Print Receipt” and you’ll see your receipt formatted for printing.
Note: a receipt will only be generated once your order has shipped.

How do I reset my password?

If you’ve forgotten your password you can provide the email address that you’ve used and we will email you a reset message. If you simply want to change your password from within your account, select “Personal Profile”
and then “Change Password”.

Are prescription products taxed?

In North America, prescription products — including prescription glasses, prescription sunglasses, and
prescription contact lenses — do not incur sales tax at the point of purchase. Non-prescription products will be
taxed at the usual rate for your region.